Refund & Returns – Gain City Online Store

Gain City Online Store accepts returns for eligible items within 7 days of delivery for unopened products in original packaging.

Promotional bundle orders: Refund eligibility follows the product category shown at checkout. Deposit amounts for COD orders are refundable if the order is cancelled before dispatch.

How to request: Contact customer service at +65 6222 1212 with your order number.

Processing time: Approved refunds are processed within 5–10 business days to the original payment method.